PLAYGROUND TERMS
Late pick-up fees of £5 for every 15 minutes apply for our ‘leave your child in our care’ service. If parents are late, whichever is lesser between our ‘leave-your-child’, up to 4 hours, and late pick-up fees will apply. If the maximum 4 hours has been used £5 for every 15 minutes will apply.

Online entry payment allows entry for our ‘regular two-hour stay and must be used within 24 hours of payment (maximum of 2 adults to 1 child on entry).

Our daily playground admission ticket bought online must be used within 24 hours of purchase.

Equality and Diversity Policy:

Introduction: Planet-EMC is dedicated to fostering an environment of equality, diversity, and inclusion within our childcare services. We believe that every child, regardless of their background or identity, deserves to feel valued, respected, and supported as they play and learn. This policy outlines our commitment to promoting equality and diversity in all aspects of our playground activities and interactions. Planet-EMC provides equality of opportunity and anti-discriminatory practice, to ensure that every child is included and supported. Children are treated equally and not be judged on the basis of where they live, their parents’ incomes and cultural backgrounds.

Policy Statement on Equal Opportunities: Planet-EMC follow the legal responsibilities under the Equality Act 2010 including the fair and equal treatment of children, families practitioners regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation. We are committed to providing equal opportunities for all children, irrespective of their race, ethnicity, nationality, religion, disability, gender identity, sexual orientation, or socio-economic status. Every child has the right to access and enjoy our services and  facilities without facing discrimination or exclusion.

Inclusive Environment: Planet-EMC strive to create an inclusive environment within our setting that celebrates and embraces the diversity of our children, families, and staff. Our setting equipment and activities are designed to be accessible to children of all abilities and backgrounds.

Anti-Discrimination: Discrimination in any form, including but not limited to, bullying, harassment, or exclusion based on any protected characteristic, is strictly not permitted. Any incidents of discrimination will be promptly addressed and may result in appropriate disciplinary action.

Staff Training and Development: All staff members receive training on equality, diversity, and inclusion to ensure they understand their role in promoting these principles within the setting. Planet-EMC provide ongoing support and resources for staff to enhance their understanding of diverse needs and how to create an inclusive environment.

Promoting Positive Relationships: Planet-EMC encourage positive interactions and relationships among children, staff, and families from diverse backgrounds. Our activities and resources promote teamwork, empathy, and understanding among children, fostering a sense of belonging for everyone.

Language and Communication: Planet-EMC recognise the importance of language and communication in promoting inclusion. Staff members are encouraged to use inclusive language and communication techniques that respect individual identities and preferences.

Partnership with Families: Planet-EMC actively engage with families to understand and respect their cultural backgrounds, traditions, and values. Families are encouraged to participate our setting activities to ensure they are inclusive and reflective of our diverse community. Continuous Improvement: Planet-EMC regularly review and evaluate our equality and diversity policies and practices to identify areas for improvement. Feedback from children, families, and staff is valued and used to inform our ongoing efforts to create a more inclusive environment.

Implementation: This policy is communicated to all staff members, children, and families associated with Planet-EMC. Staff members are responsible for upholding this policy and ensuring that equality, diversity, and inclusion are integrated into all aspects of our childcare services.

Conclusion: At Planet-EMC, we are committed to fostering an inclusive and welcoming environment where every child can play, learn, and grow without fear of discrimination or exclusion. By embracing equality and diversity in our playground, we strive to create a space where all children feel valued, respected, and supported.

MOBILE CHILDCARE BOOKING TERMS
Our mobile creche service price is very competitive and we work with any budget provided. Our creche service price starts from £18 per hour, with a minimum booking of 4 hours. This is the minimum guide price, and a quote should be requested for an accurate creche service price.
A minimum of 3 weeks to the date of your event will be needed to confirm your travel creche booking if the date is still available. We have however taken creche booking one year to an event and in some rare cases two weeks or less to the event. Contact us and we’ll be happy to discuss this with you.
A 50% deposit or signatory of the contract is required to hold the booked creche. This will be deducted from your final bill.
A cancellation that is less than a week to the event will incur a fee of no less than 80%.
Booking can be cancelled by Planet-EMC if no payment has been received.
Confirmation of the number of children is required for a final price to be given.
The contract must be signed and returned for full confirmation of our mobile creche service.
There is a daily charge for late payment exceeding the agreed date.

Health and Safety:
We visit the venue of your event, before the day to check the safety of the space and environment we will be setting up. This is to meet OFSTED rules and work within the health and safety guidelines.
Objects that could be seen as hazardous to the children will be moved out of the way for the safety of the children and staff.
Parents will be registering their children on arrival for us to identify the children in our care.
All our equipment is checked regularly and conforms to British Standards Regulations.
We have First aid trained staff present on the day and always carry a first aid kit.
Our child-to-staff ratio is in guidelines with OFSTED rules and regulations.

Equal Opportunities:
Planet-EMC practices equal opportunities, and all children are included in activities set up.
Our staff team is employed in our practice of equal opportunities.
Planet-EMC is aware that some children may have special needs and is proactive in ensuring that appropriate action is taken and identified upon admitting to the creche provision. Steps are taken to promote the welfare and development of the child within the setting in partnership with the parents and other relevant parties.
Parents/Carers and event organisers are only allowed into the creche environment.

SAFEGUARDING
Our practitioner team is DBS/CRB checked.
Children are only to be collected by their parents/carers or collected by another named person during registration. Every child left in our care is provided with a wristband/Hi-vis vest as a form of identification within our setting.

BEHAVIOUR POLICY
Any child, who constantly puts the safety of other children into danger, by continually being disruptive, will have to be collected by their parents/carers.

OUR QUALITY MANAGEMENT IS IN ACCORDANCE WITH OFSTED AND CAN BE SEEN ON REQUEST BY OUR CLIENTS. OUR FAQ PAGE CAN ALSO HELP IN ANSWERING SOME OF YOUR MOBILE CRECHE QUESTIONS.